If the theme documentation does not cover your theme query, then, you can search in the theme forum from here: https://support.napitwptech.com/. The same issue might have already been asked and solved.
Check it by updating your WordPress themes and plugins, as well as WordPress to the latest version and see if the issue present in your site solves or not.
It would be of great help if you could provide the steps about how to replicate the issue in our development environment, but, if your site is already launched, then, providing the link to your online site is most preferred.
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